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Terms & Conditions

Prices:
All of our prices on the website, quotes and invoices are listed in USD.

Discounts:
Quantity discounts are available when ordering 10 or more units.

Taxes:
All orders outside Canada will not be charged tax. For orders delivered to Canada GST/HST will be charged.

For shipments outside of Canada and United States you may have import fees or duties charges upon delivery, will vary from country to country.  For more information check with customs department in your country about the import policies.  Customers in USA and Canada do not pay duty taxes.

Returns:
We offer a 30 day return policy on refunds and exchanges.  A 25% re-stocking fee may be applied to any refunds or exchanges. If you would like to learn more please refer to our return policy section.

Warranty:
Progressive Automations offers an industry leading 18-month warranty on all our products. We warrant that the products sold are free from defects in material and workmanship for the 18 month warranty period from the date of receiving. All products have been inspected and tested thoroughly and put through our company’s rigorous quality control procedure in order to meet our performance standards before being shipped to customer.

Warranty is only valid as long as products are utilized and installed correctly. It does not cover any damage sustained from incorrect installation, incorrect usage or use in extremely hazardous environments. Warranty will be void if products have been tampered with in any way by customer such as being opened up for repairs, modified, etc.  We are not responsible for damage or injuries caused by use of our products.

Safety:
We are not responsible for damage or injuries caused by the use of our products. Once you make a purchase it is your responsibility to make sure your product is installed and used properly.

Shipping Methods:
For all orders in North America will ship via UPS and for all international via DHL. To learn more please refer to our shipping policy section.

Payment Methods:
We accept a variety of payment options which are as follows:

  • Paypal
  • Credit Cards (Visa, MasterCard, American Express and Discover)
  • Certified checks (only for orders within North America)
  • Wire transfer
  • Purchase orders

Order Methods:
Orders can be placed either directly from our website, by email, by phone or fax.

If you require more detailed information regarding our Terms of Sale please refer to the following document: Standard Terms of Sale & Delivery


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