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toll free: 1.800.676.6123 | HOURS: 6:30AM - 5PM PST

Frequently Asked Questions

HOW CAN I PLACE AN ORDER?

Orders can be placed in one of the following ways:

Online: Use our online order process with options to pay by Credit Card or PayPal.

Phone & Email: Call 1-800-676-6123 or email [email protected] to get in touch with our customer service department and place an order.

Fax: You can fax purchase orders to 888-812-4189. Please include the shipping address, contact and credit card information

HOW MUCH WILL SHIPPING COST AND WHAT METHODS DO YOU OFFER?

The shipping cost is based on the weight and destination area.  We provide competitive shipping prices for all our customers.  Shipping methods available are Ground, Expedited, 3-Day Air, Next-Day Air and Next-Day AM. The shipping methods are available through online and phone orders.

WHAT FREIGHT COMPANIES DO YOU USE?

For all orders within North America our primary shipper is UPS. For international orders we use DHL and for larger orders we use various freight forwarding companies. FedEx is also an option as long as you have an account with them.

If you already have an account with UPS, DHL or FedEx please contact us over the phone so we can get your account information before processing your order.

ARE THERE ANY DUTIES OR TAXES ON TOP OF SHIPPING COST?

We do not charge duty or sales tax for US customers.

For Canadian customers sales tax is taken into account with your total purchase amount.

International customers are subject to import fees. For more information please refer to our Shipping & Returns section.

DO YOU OFFER QUANTITY DISCOUNTS?

Yes, quantity discounts start at 7 or more products. For more information on our discount structure please contact us at 1-800-676-6123 or [email protected]

WHAT IS YOUR RETURN POLICY?

Returns or exchanges are accepted within 30 days of receiving your order as long as the product has not been used, modified or damaged. For more information on our Return Policy please see our Shipping & Returns section.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, PayPal, Cheques, COD, wire transfer, purchase orders and we are able to set up NET 30 Accounts.

WHAT FORM OF CURRENCY ARE YOUR PRICES IN?

Our prices are listed in USD by default. If you are shopping from Canada the prices will automatically adjust to CAD. If for some reason they do not, you can click the “Shopping from Canada” button near the top right corner or follow the link here.

HOW DO I KNOW IF THE PRODUCT I WANT IS IN STOCK?

All of our products listed here are in stock and available for same-day shipping. If for some reason one of our products is unavailable, we will contact you as soon as possible to let you know when the unit will be available.

WHERE CAN I FIND ADDITIONAL INFORMATION ON YOUR PRODUCTS?

We have Data Sheets, User Manuals, 3D Models, Wiring Diagrams and more in our Downloads section.


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