Last Updated: February 04, 2026

1. Introduction

We are pleased about your interest in Progressive Automations Inc. and our products. The protection of your privacy when using our website and services is very important to us. If personal data is processed, we follow the applicable data protection laws.

In principle, we collect and use your personal data only insofar as it is necessary to provide a functional website, as well as our content and services offered on the website. The processing of your personal data takes place either on the basis of your consent or to the extent as the legal regulations allow this data processing even without consent.

Your personal data is processed on the basis of the EU General Data Protection Regulation (GDPR), the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable local data protection laws.

2. Data Controller 

The data controller responsible for your personal data is:

Progressive Automations Inc.
6691 Elmbridge Way #160
Richmond, British Columbia V7C 4N1
Canada

Email: privacy@progressiveautomations.com
Toll Free: 1-800-676-6123

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights as a data subject, please contact us using the information above.

3. Personal Data We Collect

We collect several categories of personal data depending on how you interact with us. We only collect personal data that is necessary for the purposes described in this Privacy Policy. We kindly ask you not to send us any sensitive personal data, such as information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometric or genetic characteristics, or criminal background.

3.1 Data You Provide to Us

We collect and process the following categories of personal data that you provide directly to us:

Identity Data: This includes your name, username, and title. We collect this data when you create an account, place an order, or submit a contact form on our website.

Contact Data: This includes your email address, telephone number, billing address, and shipping address. We collect this data when you place an order, register for an account, or contact us with inquiries.

Financial Data: This includes payment card details and billing information. This data is collected when you make a purchase and is processed by our third-party payment processors (PayPal, Braintree, Shopify Payments). We do not store your complete payment card details on our servers.

Transaction Data: This includes your order history, purchase amounts, product preferences, and return information. We collect this data when you place orders or interact with our customer service team.

Communication Data: This includes correspondence via email, telephone, online chat, or contact forms. We collect this data when you contact us for customer support, technical inquiries, or general questions.

Marketing Data: This includes your communication preferences, newsletter subscriptions, and survey responses. We collect this data when you sign up for our newsletter or provide marketing consent.

Scholarship Data: For scholarship applicants, this includes educational credentials, achievements, and referrals. We collect this data only when you apply for our scholarship program.

3.2 Data Collected Automatically

When you visit our website, we automatically collect certain data about your device and browsing activity:

Technical Data: This includes your IP address, browser type and version, operating system, device type, time zone setting, and unique device identifiers. This data is collected automatically when you access our website.

Usage Data: This includes information about how you interact with our website, such as pages visited, products viewed, search queries, click patterns, session duration, and referring website. This data helps us understand how visitors use our website and improve our services.

Location Data: This includes approximate geographic location based on your IP address. We use this data to display appropriate currency, shipping options, and regional content.

This data is collected through cookies and similar technologies. For more information, please see Section 11 (Cookies and Tracking Technologies) below.

3.3 Data from Third Parties

We may receive personal data from third parties, including:

• Payment processors, who provide transaction confirmation and fraud prevention data
• Shipping carriers, who provide delivery confirmation and address verification
• Analytics providers, who provide aggregated website usage data
• Social media platforms, if you interact with our social media content or use social login features

4. How We Use Your Personal Data

We use your personal data only for specific, legitimate purposes. The processing of your personal data is based on the legal grounds described in Section 5 below.

4.1 Order Processing and Fulfillment

We process your Identity Data, Contact Data, Financial Data, and Transaction Data to process and fulfill your orders, including payment processing, shipping, and delivery confirmation. The legal basis for this processing is the performance of a contract with you.

4.2 Customer Support

We process your Identity Data, Contact Data, and Communication Data to provide customer support, respond to your inquiries, and resolve any issues with your orders. The legal basis is the performance of a contract and our legitimate interest in providing quality customer service.

4.3 Account Management

We process your Identity Data, Contact Data, and Transaction Data to manage your account, including registration, authentication, and account preferences. The legal basis is the performance of a contract with you.

4.4 Marketing Communications

With your consent, we process your Identity Data, Contact Data, and Marketing Data to send you marketing communications, including newsletters, product updates, and promotional offers. You may withdraw your consent at any time by clicking the unsubscribe link in any email or contacting us directly.

4.5 Website Analytics and Improvement

We process Technical Data and Usage Data to analyze website performance, understand visitor behavior, and improve our website and services. The legal basis is our legitimate interest in operating and improving our business, or your consent where required.

4.6 Personalized Advertising

With your consent, we process Technical Data, Usage Data, and Transaction Data to provide personalized advertising on third-party platforms (remarketing). You can opt out of personalized advertising through your cookie preferences or the opt-out mechanisms provided by our advertising partners.

4.7 Fraud Prevention and Security

We process Identity Data, Technical Data, and Financial Data to prevent fraud, protect against security threats, and ensure the integrity of our systems. The legal basis is our legitimate interest in protecting our business and customers, and compliance with legal obligations.

4.8 Legal Compliance

We may process your personal data as necessary to comply with applicable laws, regulations, or legal processes, such as tax reporting or responding to lawful government requests. The legal basis is compliance with a legal obligation.

5. Legal Bases for Processing

Under the GDPR and other applicable data protection laws, we must have a valid legal basis for processing your personal data. We rely on the following legal bases:

5.1 Consent (Art. 6(1)(a) GDPR)

Where you have given us clear, affirmative consent to process your personal data for a specific purpose. This applies to marketing communications, non-essential cookies, and personalized advertising. You may withdraw your consent at any time

5.2 Contract Performance (Art. 6(1)(b) GDPR)

The processing of personal data in the context of the performance of contracts to which you are a party, or for the performance of pre-contractual measures that take place at your request, is carried out on the basis of Art. 6(1)(b) GDPR. This applies to processing orders, managing your account, and providing customer support related to your purchases.

5.3 Legitimate Interests (Art. 6(1)(f) GDPR)

If the data processing is necessary to protect a legitimate interest of Progressive Automations or a third party (e.g., to ensure IT security, to prevent fraud, for measures for business operation and further development of services and products) and your interests, fundamental rights, and fundamental freedoms do not outweigh our interest, Art. 6(1)(f) GDPR serves as the legal basis.

5.4 Legal Obligation (Art. 6(1)(c) GDPR)

Insofar as the processing of personal data is necessary for the fulfillment of a legal obligation incumbent on our company (such as tax reporting or responding to lawful government requests), Art. 6(1)(c) GDPR serves as the legal basis.

6. Who We Share Your Data With

Data may only be passed on to third parties if this is necessary for the purposes described in this Privacy Policy, if it is required by law, if you have given your consent, or if processors on our behalf have contractually undertaken to comply with the requirements of applicable data protection laws.

6.1 Service Providers

We share your personal data with the following categories of service providers who process data on our behalf:

E-commerce Platform (Shopify Inc.): Provides website hosting, order processing, and payment facilitation services.

Payment Processors (PayPal, Braintree, Shopify Payments): Process secure payment transactions. These providers are PCI-DSS compliant.

Shipping Carriers (FedEx, UPS, DHL, USPS, Canada Post): Fulfill and deliver your orders.

Analytics Providers (Google Analytics and Amplitude): Provide website analytics and performance data (with your consent).

Advertising Partners (Google Ads, Bing Ads, Meta, TikTok, And LinkedIn): Enable targeted advertising and remarketing (with your consent).

Email Marketing (HubSpot): Manage marketing communications and customer relationship management.

6.2 Other Disclosures

We may also disclose your personal data to comply with applicable laws, regulations, or legal processes; to respond to lawful requests from government authorities; to protect our rights, privacy, safety, or property; or in connection with a merger, acquisition, or sale of assets.

Important: Progressive Automations will never sell your personal data to third parties for their own marketing purposes. We do not intentionally share your personal data with unauthorized third parties.

7. International Data Transfers

Progressive Automations is headquartered in Canada. A data transfer to countries outside the EU/EEA (so-called third countries) takes place only when necessary, required by law, or when you have given us your consent.

Canada has been recognized by the European Commission as providing an adequate level of data protection. For transfers to the United States or other countries without an adequacy decision, we ensure appropriate safeguards are in place. When service providers in third countries are used, in addition to written instructions, they are also bound by the agreement of the EU Standard Contractual Clauses (SCCs) on compliance with the level of data protection in Europe.

You may request a copy of the safeguards we use for international transfers by contacting us at privacy@progressiveautomations.com.

8. Data Retention

We retain your personal data only for as long as is reasonably necessary for the purpose for which it was collected and never longer than prescribed by applicable law. In some cases, we may have to store data longer than necessary for the original purpose to comply with legal requirements on retention.

Our standard retention periods are:

Order and Transaction Data: 7 years from the transaction date, as required for tax and legal compliance.

Customer Account Data: Duration of your account plus 2 years after account closure.

Marketing Consent Records: Until you withdraw your consent, plus 1 year for compliance documentation.

Customer Support Records: 3 years from the date of resolution.

Website Analytics Data: 26 months, after which data is anonymized or deleted.

In some cases, we will keep data in an anonymized form for statistical purposes rather than deleting it.

9. Your Rights

You have certain rights related to the personal data we process. If you are located in the European Economic Area (EEA), United Kingdom, or certain other jurisdictions, you have the following rights under the GDPR and similar laws:

9.1 Right to Access (Art. 15 GDPR)

You have the right to obtain confirmation as to whether personal data concerning you is processed, and, where that is the case, to request access to the personal data along with information about how it is processed.

9.2 Right to Rectification (Art. 16 GDPR)

Upon request, we will correct any information which is inaccurate or incomplete.

9.3 Right to Erasure (Art. 17 GDPR)

You have the right to demand from us erasure of your personal data without undue delay, and we are obliged to immediately erase this data if any of the reasons pursuant to Art. 17(1) GDPR applies. This is also known as the "right to be forgotten." The right to erasure does not apply in cases where we are legally required to retain data.

9.4 Right to Restrict Processing (Art. 18 GDPR)

You have the right to request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of your data or assess a request to erase your data.

9.5 Right to Data Portability (Art. 20 GDPR)

You have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another controller without hindrance.

9.6 Right to Object (Art. 21 GDPR)

You have the right to object at any time to the processing of your personal data that is based on legitimate interests or for direct marketing purposes. If you object to processing for direct marketing, we will stop processing your data for that purpose immediately.

9.7 Right to Withdraw Consent (Art. 7 GDPR)

If you have provided your consent for any processing of personal data, you may withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing before your withdrawal.

9.8 Right to Lodge a Complaint

If you believe that we process or have processed your personal data unlawfully, you may lodge a complaint with a supervisory authority. For EU residents, a list of supervisory authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

For Canadian residents, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or toll-free at 1-800-282-1376.

9.9 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@progressiveautomations.com. We will respond to your request within 30 days. If we need additional time (up to 60 additional days for complex requests), we will inform you of the reason and extension period.

10. Profiling and Automated Decision-Making

We do not use fully automated decision-making pursuant to Art. 22 GDPR. Progressive Automations basically does not use "profiling" that produces legal effects or similarly significantly affects you.

We may use profiling to provide you with personalized content and advertising. If we use profiling in individual cases that may significantly affect you, we will inform you about this separately and, if necessary, obtain your prior consent.

11. Cookies and Tracking Technologies

When visiting our website, you are informed about the use of cookies and referred to this privacy policy. Cookies are small text files stored on your device when you visit a website.

11.1 Types of Cookies

Necessary Cookies: These cookies are required for the website to function properly (e.g., shopping cart, login). They cannot be disabled. The legal basis is Art. 6(1)(b) GDPR.

Preference Cookies: These cookies remember your preferences such as language and region settings. They require your consent.

Analytics Cookies: These cookies are used to improve the quality of our website and its content by showing us how the website is used. They require your consent. The legal basis is Art. 6(1)(a) GDPR.

Marketing Cookies: These cookies are used to deliver personalized advertising and measure ad effectiveness. They require your consent. The legal basis is Art. 6(1)(a) GDPR.

11.2 Your Cookie Choices

Cookies are stored on your device and transmitted from it to our website. Therefore, you have full control over the use of cookies. When you first visit our website, you will be presented with a cookie consent banner allowing you to accept, reject, or customize your preferences. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time.

If cookies are deactivated for our website, it may no longer be possible to use all functions of the website in full.

12. Data Security

We have implemented appropriate technical and organizational security precautions to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. Our security measures are reviewed regularly to address new technology and threats.

These measures include encryption of data in transit using SSL/TLS technology, secure hosting infrastructure with industry-standard firewalls, access controls limiting employee access on a need-to-know basis, and PCI-DSS compliant payment processing through third-party processors.

13. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

14. Links to Third-Party Websites

Our websites may contain links to the websites of other providers. Our Privacy Policy does not apply to these websites. We encourage you to review the privacy policy of any website you visit.

15. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. All updates and amendments will be uploaded to our website with a new "Last Updated" date. For material changes, we will notify you by email or by displaying a prominent notice on our website.

16. Contact Us

If you have any questions regarding this Privacy Policy, our processing of your personal data, or would like to exercise any of your rights, please contact us:

Progressive Automations Inc.
6691 Elmbridge Way #160
Richmond, British Columbia V7C 4N1
Canada

Email: sales@progressiveautomations.com
Phone: 1-800-676-6123

16.1 Complaints - Canada

Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3
Toll-Free: 1-800-282-1376 | Website: www.priv.gc.ca

16.2 Complaints - European Union

If you are located in the EU/EEA, you have the right to lodge a complaint with your local data protection supervisory authority. A list is available at:
https://edpb.europa.eu/about-edpb/about-edpb/members_en