Processing time
Orders placed before 3:00 PM EST on business days are typically processed the same day. Orders placed after the cut-off, on weekends, or on holidays are processed the next business day.
Shipping and Delivery
Progressive Automations ships orders across the United States, Canada, and many international destinations. Shipping options, costs, and estimated delivery times depend on your location, order size, product availability, and the shipping services available for your order.
Order to Delivery
Here’s how it works
From order placement to delivery, here’s what to expect after you complete your purchase.
Order Received
We receive your order and begin processing it for shipment.
Order Processing
Orders placed before 3:00 PM EST on business days are typically processed the same day.
Shipment & Tracking
Once your order ships, you’ll receive tracking information by email where available.
Delivery
Your order is delivered by the selected parcel or freight carrier based on shipment size and destination.
Not Sure Which Shipping Option Is Right for Your Order?
Contact our team before placing your order if you need help. We can help confirm the most suitable shipping option for your order.
Read our Shipping Policy
All products listed on the website are in stock unless otherwise indicated. Progressive Automations ships worldwide from our facilities in Canada, the USA and Asia.
Shipping methods
Smaller items ship via parcel carriers. Larger items and bulk orders ship via freight. Contact us at 1-800-676-6123 to arrange alternative shipping, or to ship via your own carrier account.
Customs, duties & taxes
Customers in the USA, Canada, Australia, as well as most of Europe and South America do not pay duty, taxes, tariffs or brokerage fees. For details by country, learn more here. For more information, please refer to our international shipping guide.
Damaged shipments
If your order arrives damaged, contact Customer Service as soon as possible. Keep the original packaging and shipping materials while the shipment is being reviewed.
International Shipping, Duties & Taxes
Applicable duties, taxes, tariffs, and brokerage fees depend on the destination country.
| Destination | Duties / Taxes / Brokerage | Notes |
|---|---|---|
| United States | No duties or tariffs | Sales tax may apply and is calculated at checkout. Payment in USD. |
| Canada | No duties or brokerage fees | Sales tax may apply and is calculated at checkout. Payment in CAD. |
| UK, EU, Switzerland & Norway | Included | Applicable duties, taxes, tariffs, and fees are included in the shipping cost shown at checkout. |
| Turkey | Included | Applicable duties, taxes, tariffs, and fees are included at checkout. |
| Australia & New Zealand | Included | Applicable duties, taxes, tariffs, and fees are included at checkout. |
| Mexico | Included | Applicable duties, taxes, tariffs, and fees are included at checkout. |
| Selected Central & South America | Included | Includes Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Peru, Honduras, Nicaragua, and Panama. |
| Selected Middle East countries | Included | Includes Saudi Arabia, UAE, Bahrain, Jordan, Kuwait, Oman, Qatar, and Israel. |
| South Africa | Included | Applicable duties, taxes, tariffs, and fees are included at checkout. |
| Other international destinations | May apply | Duties, taxes, tariffs, or brokerage charges may be collected upon delivery and are not included in the shipping cost. |
Product Warranty
Warranty Coverage for your Product
All products are covered by a minimum 18-month warranty. Please see our knowledge base article and warranty terms for details on coverage by product. If your product develops a defect or performance issue, use the tool below to file a warranty claim. Our team will review and respond within 24h with a resolution.
Frequently asked questions
Orders placed before 3:00 PM EST on business days are typically processed the same day. Orders placed after the cut-off, on weekends, or on holidays are generally processed the next business day.
Once your order ships, tracking information is sent to the email address provided at checkout, where available.
Large, oversized, or bulk orders may be shipped by freight carrier instead of standard parcel service. The shipping method depends on the size, weight, and destination of the order.
Yes. Progressive Automations ships to many international destinations. Shipping options, costs, transit times, and applicable duties or taxes vary by destination.
Contact our Customer Service team as soon as possible and keep the original packaging and shipping materials while the shipment is being reviewed.
Still need help?
Our support team is ready to assist you Monday through Friday, 5:30 AM – 5:00 PM PST.