All of our products on the website are in stock and available for same-day shipping. Orders must be submitted before 3PM PST to qualify for same-day shipping. For all orders within North America we use UPS shipping methods, including ground and air. North American customers are not required to pay duty taxes or brokerage fees. For international shipments we use UPS and DHL. If you would like to arrange a different shipping method just contact our customer service department and we’ll set it up right away. If you require different shipping arrangements, please contact us at 1-800-676-6123.
All of our products are tested thoroughly before shipping and our return rate is very low. However, we know that we cannot control everything and there will be times when returns are necessary. If for any reason you are dissatisfied with our product we offer a full refund or exchange within 30 days of receiving your order. Please follow the steps to complete a return (we have simplified our RMA procedure by eliminating RMA forms to make the process much easier on our customers as of March 27, 2017):
1. Call us at 1-800-676-6123 or email at [email protected] to obtain your RMA number.
2. The RMA invoice will be emailed to you with shipping instructions. We also offer discounted return labels.
3. Please include a printed copy of the RMA invoice inside the package.
4. Ship your package back to us.
5. Once we receive the package we will process the refund or repairs. For exchanges our customer service representatives will contact you to arrange a new order.
A 25% restocking fee may be applied for refunds only. In the case of a defect or error on our part the restocking and return shipping fee will not be applied. We do not take returns or exchanges on custom orders. We will not refund or exchange a product that has been modified, used or damaged.