All of our products on the website are in stock and available for same-day shipping. Orders must be submitted before 3PM PST to qualify for same-day shipping. For all orders within North America we use UPS shipping methods, including ground and air. For international shipments we use UPS and DHL. If you would like to arrange a different shipping method just contact our customer service department and we’ll set it up right away. If you require different shipping arrangements, please contact us at 1-800-676-6123.
All of our products are tested thoroughly before shipping and our return rate is very low. However, we know that we cannot control everything and there will be times when returns are necessary. If for any reason you are dissatisfied with our product we offer a full refund or exchange within 30 days of receiving your order. Please follow the steps to complete a return:
1. Fill out the online RMA form in full www.progressiveautomations.com/rma
2. Wait for our customer service to contact you to arrange the shipping
3. Print out the form and make sure to include it in your package when shipping it back
4. Once we get the package back we will process the refund. For exchanges our customer reps will contact you to arrange a new order.
A 25% restocking fee may be applied for refunds only. In the case of a defect or error on our part the restocking and return shipping fee will not be applied. We do not take returns or exchanges on custom orders. We will not refund or exchange a product that has been modified, used or damaged.