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Technical

WHERE CAN I FIND ADDITIONAL INFORMATION ON YOUR PRODUCTS?

We have data sheets, user manuals, 3D models, wiring diagrams and more in our Resources and Learning Center sections.

HOW CAN I DETERMINE WHICH PROGRESSIVE AUTOMATIONS LINEAR ACTUATOR IS BEST SUITED FOR MY APPLICATION?

Depending on your application, there are different specification requirements you should consider when determining the linear actuator you need. These requirements include force, stroke, speed and mounting dimensions. For detailed actuator information, you can refer to either the datasheet or the specification table located on the selected actuator's product page. You can also contact us to speak with one of our expert engineers.

WHAT IS DUTY CYCLE AND HOW IS IT CALCULATED?

Duty cycle is the fraction of the working period in which a linear actuator can remain active. You can calculate the duty cycle of a linear actuator by using the following equation: Duty cycle (%) = (Time the linear actuator is active) / (Time for one working period)

For example: With a 25% duty cycle, an actuator can run for 5 minutes continuously before needing to rest for 15 minutes before operating.

CAN I USE YOUR ACTUATORS TO REPLACE THE ONE THAT I ALREADY HAVE?

Yes, our actuators can be seamless replacements for most applications. Please contact us if you are unsure of which actuator to opt for. You will need to know the voltage rating, force rating, and stroke length needed before we can give a recommendation for a replacement actuator.

WHAT DOES STROKE MEAN? HOW AM I SUPPOSED TO KNOW WHICH SIZE TO CHOOSE?

Stroke is the travel distance of the extending rod. To find the stroke length you require, measure your application from the fully retracted position to the fully extended position. The difference will equal the stroke length you require.

HOW DO I KNOW WHICH FORCE RATING IS RIGHT FOR MY APPLICATION?

We always recommend purchasing an actuator with a higher force rating than what the application requires. If unsure of your force requirements, this article may help you calculate this: How to Calculate Force to Find the Right Linear Actuator

CAN I USE MY OWN POWER SUPPLY AS A SOURCE FOR MY ACTUATORS?

Yes. However, it is important to have sufficient voltage and current to be applied to your actuator. Here is an article that may help you further: How to Choose the Right Power Supply for your Linear Actuator

HOW CAN I CONTROL ACTUATORS TO TRAVEL AT THE SAME TIME?

To achieve synchronous motion control, you will require feedback. We offer feedback in the forms of internal limit switches, potentiometers, or hall effect sensors. The following article highlights some Progressive Automations' products that can be used for synchronized control: Controlling Multiple Linear Actuators at the Same Time

WHY IS MY LINEAR ACTUATOR MAKING SO MUCH NOISE?

There are a number of reasons your linear actuator may be exerting a large amount of noise including over-force, side loading or potential water infiltration. However, it may also be the case that your actuator is simply a high-force rated actuator and therefore has a loud operating noise level. For information on how to possibly overcome this loud noise, please click here. If you are concerned there may be an issue with your actuator, please contact us.

CAN I CUSTOMIZE A LINEAR ACTUATOR TO MY SPECIFICATIONS?

Most of our linear actuators are available for customization. Please refer to your desired product’s datasheet to view the full capabilities of its custom options. Please note there will be a lead time of approximately 20 – 25 business days for production, excluding shipping time. There will also be an additional fee for each actuator that is modified. To find out more about custom orders, please contact us at 1800 – 676 – 6123.

CAN I SYNCHRONIZE MY LINEAR ACTUATORS?

Yes, this is possible. However, it does depend on the units you are currently using. To synchronize actuators, they require a form of feedback such as a potentiometer or hall effect sensors. For more information, see below some of our key content regarding linear actuator synchronization.

Controlling Multiple Linear Actuators at the Same Time

How To Utilize FLTCON-2 & FLTCON-4 Control Boxes?

ARE LINEAR ACTUATOR KITS AVAILABLE?

Presently, we do not have kits available. However, if you would like a recommendation on the compatibility of certain linear actuators with control systems, please email us at sales@progressiveautomations.com with the following information:

• Required voltage rating

• Required stroke length

• Required force rating

• Dimensional limitations of your application

• Description of your application into which the actuator(s) will be installed

WILL TEMPERATURE AFFECT MY LINEAR ACTUATOR?

Temperature may be a factor in the functionality of your linear actuator. Please ensure that you use your actuator within the specifications advised in the product datasheet. If you have a specific query related to an actuator and temperature, please contact us.

CAN I IMPLEMENT ONE OF YOUR ACTUATORS INTO A THIRD-PARTY MECHANISM?

To do this, please ensure the specifications for your system are compatible with the actuator’s voltage and current ratings. If these specifications align with each other, this may be possible. Please contact us if you are unsure of which actuator to opt for.

WHAT IS THE PIN OUT FOR MY LINEAR ACTUATOR?

To find this information please refer to your product’s data sheet. If your linear actuator was customized, please provide us with images of the product, including your sales order number (if possible) and email this information to sales@progressiveautomations.com

CAN I GET 3D CAD MODELS FOR MY LINEAR ACTUATOR?

Please click here for a list of 3D CAD models available.

WHAT ARE THE CONTROL BOX OPTIONS FOR MY ACTUATOR?

The control box you choose should be able to provide sufficient voltage and current rating to your actuator. If you are unsure of the specifications, please contact us.

Alternatively, you can also find compatible control boxes on your selected linear actuator's product page.

CAN I USE YOUR CONTROL BOXES WITH A THIRD-PARTY PRODUCT?

To do this, please ensure the specifications for your system are compatible with the control box’s voltage and current ratings. If these specifications align, this may be possible. if you are unsure of their compatibility, please contact us.

DO YOU SELL WIFI CONTROL BOXES?

Yes, our PA-35 can control up to four linear actuators using an android/iOS device. For more information, read our detailed article on how to use our Wi-Fi control box and App.

ARE ALL OF YOUR CONTROL BOXES COMPATIBLE WITH ALL OF YOUR LINEAR ACTUATORS?

No. However, we have a large variety of control boxes to choose from for each actuator. Alternatively, you may also use rocker switches as a form of motion control.

CAN I USE MY OWN CONTROL BOX?

Yes, however you need to ensure your control box can provide sufficient current draw and compatible voltage. Otherwise, you risk damaging your actuator(s).

DO YOU HAVE SAMPLE CODING I COULD USE?

As we are primarily manufacturers and distributors, we have a limited amount of sample codes available. While we cannot provide specific coding for your application, we do have a growing list of sample Arduino codes. To access these sample codes, please click here.

I DON’T HAVE A POWER SOURCE – WHAT CAN I DO?

We have a range of AC to DC power supplies to choose from in our catalog. As the majority of our actuators are powered via 12 VDC, a 12 VDC automotive battery is also a good solution. Please ensure the connected devices will provide sufficient current to your setup.

CAN I USE MY OWN POWER SUPPLY?

You can use your own power supply if it provides sufficient current draw and the right voltage to your system. Otherwise, you run the risk of damaging your actuator(s) and/or control box(es).

DO YOU HAVE 220 VAC POWER SUPPLIES AVAILABLE?

Yes, most of our power supplies can be converted up to 230 VAC. To browse our power supply range, click here.

CAN I CONTROL THE LIFTING COLUMNS WITH A THIRD-PARTY CONTROLLER?

While possible, we recommend using the control box that is included with the lifting column sets. These control boxes are specifically programmed for the lifting columns to work in synchronous motion and using a third-party controller may compromise this.

CAN I USE TWO OF THE FLT-11 LIFTING COLUMNS TOGETHER?

No, unfortunately the FLT-11 can only work as a singular lifting column system. This is due to the control box that it is programmed for. We do have dual lifting column systems available such as FLT-06 or FLT-10 that could provide you with a minimum height of 22 inches from the ground.

WHAT CONTROL BOX SHOULD I PAIR WITH MY LIFTING COLUMNS?

All of our lifting columns include control boxes and remotes to control the units. If you would like to know more about the control boxes we use, please contact us.

ARE YOUR TABLE/TV LIFTS CUSTOMIZABLE?

The only customizable feature for our table/TV lifts is the input voltage. Please note that there will be a lead time of 20 – 25 business days for production of all custom orders.

WHAT TV SIZES CAN YOUR TV LIFTS HOLD?

Our motorized pop-up TV lift is capable of holding up to 60-inch TV’s and our drop-down TV lifts can cater for up to 95-inch TV’s. Click here to browse our TV lifts. For even more information, check out our guide to using TV lifts.

WHAT IS THE WEIGHT CAPACITY OF YOUR TABLE LIFTS?

Our table lift weight capacities are dependent on the unit you are choosing. The minimum weight capacity in our line of table lifts is 180 lbs (equal to approximately 80 kg) for our FLT-01 Single Table Lift. The maximum weight capacity in our line of table lifts is 330 lbs (equal to approximately 150 kg) for our FLT-09 Table Lift Set. and FLT-05 Table Lift Set.

DOES MY LINEAR ACTUATOR COME WITH MOUNTING BRACKETS?

No, all of our mounting brackets are sold separately to our linear actuators. However, we do produce compatible mounting brackets for each of our linear actuators. To find out which mounting bracket is suitable for your linear actuator, check out your selected actuator's product page (where it will be stated), or browse our mounting bracket catalog.

WHERE CAN I FIND A STEP-BY-STEP GUIDE FOR MY PRODUCT?

For this information, please refer to our wiring diagrams.

I FOLLOWED THE WIRING DIAGRAM BUT ITS NOT WORKING – WHAT SHOULD I DO?

Please email us photos of your wiring setup so we can look into this further for you. One of our sales engineers will contact you as soon as possible.

Email: sales@progressiveautomations.com

Ordering & Payment

HOW CAN I PLACE AN ORDER?

Orders can be placed by one of the following ways:

Online: Use our online order process with options to pay by Credit Card or PayPal.

Phone: 1-800 – 676 – 6123

Email: sales@progressiveautomations.com

DO YOU OFFER QUANTITY DISCOUNTS?

Yes, quantity discounts are applied if you purchase 7 or more of the same product. Quantity discount breakdowns are found on each product page. For more information on our discount structure please contact us.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, PayPal, checks and wire transfers. For customers who wish to set up Net Term accounts, please email us to begin the application process.

Email: sales@progressiveautomations.com

WHAT FORM OF CURRENCY ARE YOUR PRICES IN?

For pricing in USD, please ensure you are visiting us from our US site. For pricing in CAD, please ensure you are visiting us from our Canadian site.

HOW DO I KNOW IF THE PRODUCT I WANT IS IN STOCK?

All products listed on the website are in stock and available for same-day shipping if your order is placed before 3pm PST. If one of our products is unavailable, we will contact you as soon as possible to inform you when the unit will be available.

Shipping & Returns

HOW MUCH WILL SHIPPING COST AND WHAT METHODS DO YOU OFFER?

Progressive Automations’ shipping fees are calculated based on a variety of factors including but not limited to: location, quantities, and the total weight of your order. Smaller items are shipped via parcel while larger items and bulk orders are shipped via a freight carrier service. We always endeavor to provide competitive shipping prices for all our customers.

Shipping methods are available through online and phone orders. If you wish to receive an estimated shipping cost of your order, this can be done by reviewing your final shopping cart.

WHAT FREIGHT COMPANIES DO YOU USE?

We ship via multiple courier companies including FedEx, UPS, DHL and USPS. Your selected courier may vary based on your location. Any large orders are shipped using various freight forwarding companies.

Please contact us if you have any questions about these options or if you would like to ship using a different carrier/your own shipping account.

WILL I BE CHARGED WITH ANY DUTY TAX?

Canadian and USA customers will not pay or incur any duty taxes on their orders. Customers outside North America may be subject to duty and import fees. Please contact your local government authority for information on import fees and taxes.

WHAT IS YOUR RETURN POLICY?

Returns or exchanges are accepted within 30 days of receiving your order as long as the product has not been used, modified or damaged. For more information on our return policy please see our Shipping & Returns section.

HOW LONG IS DELIVERY?

Delivery to the continental United States may take between 4 to 10 business days. All other deliveries may take approximately 10 to 15 business days depending on your location. Please refer to our shipping policy for more information: Shipping & Returns 

DO YOU OFFER FREE SHIPPING?

Unfortunately, Progressive Automations does not offer free shipping. However, you can get a quantity order discount starting at 7 of the same unit. 

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