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Frequently Asked Questions

HOW CAN I PLACE AN ORDER?

Orders can be placed in one of the following ways:

Online: Use our online order process with options to pay by Credit Card or PayPal.

Phone: Call 1-800-676-6123 to get in touch with our customer service department and place an order.

Email: Email us at [email protected] to place an order.

Fax: You can fax orders to 888-812-4189. Please include the shipping address, contact and credit card information

Last Updated - December 27, 2015 10:18PM

HOW MUCH WILL SHIPPING COST AND WHAT METHODS DO YOU OFFER?

The shipping cost is based on the weight and destination area.  We provide competitive shipping prices for all our customers.  Shipping methods available are Ground, Expedited, 3-Day Air, Next-Day Air and Next-Day AM. The shipping methods are available through online and phone orders.

Last Updated - December 27, 2015 10:17PM

WHAT FREIGHT COMPANIES DO YOU USE?

For all orders within North America we use UPS or FedEx if specified. For international orders we use DHL. For larger orders we use various freight forwarding companies.

Last Updated - December 27, 2015 10:17PM

WHEN WILL MY ORDER BE SHIPPED?

All orders placed before 3pm will qualify for same-day shipping. Orders placed after 3pm will go out on the following buisness day.

Last Updated - December 27, 2015 10:16PM

I JUST PLACED MY ORDER, IS IT POSSIBLE TO CHANGE MY SHIPPING SERVICE?

If the product has not yet been shipped you can call us to change your shipping method. Please have a credit card ready as changing the shipping method may increase the cost of shipping. However once the unit has been shipped we are unable to change the shipping service.

Last Updated - December 27, 2015 10:16PM

HOW CAN I GET MY TRACKING NUMBER?

Your tracking number will be emailed to you as soon as your product is packed and ready to ship.

Last Updated - December 27, 2015 10:15PM

WHAT HAPPENS IF A PACKAGE IS DAMAGED DURING SHIPPING?

If your package is damaged during shipping we ask that you take a picture of the damaged product and the packaging that it arrived in and email it to [email protected] We require this in order to be reimbursed from the shipping company.  Once received we will work with the shipping company to replace your damaged item(s) as soon as possible.

Last Updated - December 27, 2015 10:15PM

WHAT IS YOUR RETURN POLICY?

Returns or exchanges are accepted within 30 days of receiving your order. Please refer to our Shipping and Returns section for more information on the return process.

Last Updated - December 27, 2015 10:14PM

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, PayPal, Cheques, COD, Wire Transfer and Money Orders.

Last Updated - December 27, 2015 10:14PM

WHAT FORM OF CURRENCY ARE YOUR PRICES IN?

All of our prices are in US dollars.

Last Updated - December 27, 2015 10:14PM

DO YOU OFFER PURCHASES ON CREDIT?

Yes, businesses can purchase on credit. To purchase on credit please email us a purchase order with your credit references. The amount of credit provided will be determined by our accounting department.

Last Updated - December 27, 2015 10:13PM

DO YOU OFFER DISCOUNTED PRODUCTS?

Yes, we have a “products on sale??? section at the bottom of our home page. Please refer to that section for all our latest discounted items. Please be aware that discounted products may have modified, discontinued models or units with small scratches.  In addition, we have sale offers from time to time.

Last Updated - December 27, 2015 10:13PM

WHAT TYPE OF WARRANTY COMES WITH THE PURCHASE OF MY ACTUATOR?

Progressive Automations offers an industry leading 18-month warranty on all of our products. We warrant that the products sold are free from defects in material and workmanship for the 18-month warranty period from the date of receiving.

Warranty is only valid as long as products are utilized and installed correctly. It does not cover any damage sustained from incorrect installation, incorrect usage or use in extremely hazardous environments. Warranty will be void if products have been tampered with an any way by customer such as being opened up for repairs, modified, etc.

Last Updated - December 27, 2015 10:12PM

HOW DO I KNOW IF THE ACTUATOR I WANT IS IN STOCK?

All of our products on the website are in stock and ready for same-day shipping. If for some reason the unit you want is unavailable we will contact you to let you know when the unit will be available as soon as possible.

Last Updated - December 27, 2015 10:12PM

WHAT IF I CAN'T FIND THE CORRECT STROKE SIZE OR FORCE FOR MY ACTUATOR?

We can customize an actuator to meet your custom specifications if you cannot find anything on our website. Please call our customer service department to place a custom order. Click here for more information on the custom order process.

Last Updated - December 27, 2015 10:11PM

CAN I REDUCE THE SPEED OF MY ACTUATOR?

We offer various products in our Accessories and Control Box section that will allow you to reduce the speed of a unit while still maintaining its force rating.

Last Updated - December 27, 2015 10:11PM

WHERE CAN I FIND THE DIMENSIONS FOR MY LINEAR ACTUATOR?

PDF specifications and 3D models for all of our products can be found in our Downloads section. Each product page has a tab for its PDF as well. The PDF goes over the dimensions in detail and includes a 3D model. If you require additional information please contact us.

Last Updated - December 27, 2015 10:10PM

WOULD TWO IDENTICAL LINEAR ACTUATORS HAVE DIFFERENT SPEEDS?

Given the components of linear actuators, identical units can have a speed variance of up to 15%.  The speed variance is normal for most electric linear actuators. To resolve this issue you should use a DC speed controller that would control the speed of the units using voltage. In some cases the speed will even out once the load is applied to the units. If you believe that the load being applied will be different on each unit (causing them to move at different rates) you can take a look at our feedback actuators.

Last Updated - December 27, 2015 10:10PM

DO YOUR LINEAR ACTUATORS INCLUDE INTERNAL LIMIT SWITCHES?

All actuators from Progressive Automations come with a built-in internal limit switches. The limit switch will shut off the power and stop the actuator when it hits the end of the stroke on either end until the polarity is reversed. This helps to prevent the unit from being damaged and reduces power consumption. Units can be custom made without limit switches if required.

Last Updated - December 27, 2015 10:09PM

WILL THE ACTUATORS HOLD FORCE ONCE FULLY OR PARTIALLY EXTENDED?

All of our actuators can be stopped at any point in its travel and hold its rated force. For example, a 400 lb actuator will still hold a minimum of 400 lbs when stopped at any point of the stroke, even when the power is disconnected from your application.

Some actuators have a higher holding force than a pushing/pulling force as well. Please review the PDF of your chosen actuator to determine its static (holding) and dynamic (pushing/pulling) force.

Last Updated - December 27, 2015 10:09PM

I HAVE AN ACTUATOR WITH 4-PIN CONNECTOR BUT NO CONTROL BOX. WHAT SHOULD I DO?

Some of our actuators come connected with our 4-pin connector. These connectors are designed to work with our control boxes. If you did not purchase a control box you can simply cut off the 4-pin connector to gain access to both the positive and negative wires.

Last Updated - December 27, 2015 10:07PM

CAN I USE YOUR ACTUATORS AS A REPLACEMENT FOR ANOTHER COMPANIES ACTUATOR?

Yes, if you can determine the specifcations of you current unit (stroke, force, voltage, dimensions) we would be able to find a similar unit for you from our large inventory of products.

Last Updated - December 27, 2015 10:06PM

IS THE PUSH AND PULL RATING THE SAME FOR ALL YOUR ACTUATORS?

Yes the push and pull ratings are the same for all actuators except the TV and table lifts.

Last Updated - December 27, 2015 10:06PM

HOW DO I WIRE A PA-31 CONTROL BOX TO MY ACTUATOR AND POWER SOURCE?

Plug in the included wiring harness to the control box.

Connect the yellow and white wires from the harness together and then connect it to the negative wire of your actuator.

Connect the blue and green wire from the harness together and then connect it to the positive wire of your actuator.

Attach your negative power source to the black wire of the wiring harness and your positive power source to the red wire of the wiring harness.

Make sure your power is turned on and press the up and down button on your wireless remote to make your actuators move.

Last Updated - December 27, 2015 10:06PM

CAN I USE THE TABLE LIFTS OR TV LIFTS INVERTED?

The TV lifts cannot be used inverted, however some table lifts can be inverted but the force will be 50% of the normal rated load. Please contact us to find out which tables lifts can be used inverted.

Last Updated - December 27, 2015 10:05PM

HOW CAN I RESET OR RE-SYNC A WIRELESS REMOTE TO WORK WITH A PROGRESSIVE AUTOMATIONS CONTROL BOX?

Please make sure you are using a Progressive Automations remote and control box before proceeding.

Remove power to the control box and open the control box (usually has 4 screws on the bottom of the box).

Inside you will find a small clickable button. Apply power to the control box and hold down the button for 20 seconds and then release.

Press the button a few times until the LED light beside the button goes solid then press the up and down key on the remote.

Once you hear some clicking sounds you will know your control box and remote are now in sync.

Last Updated - December 27, 2015 10:05PM

MY TY-01 DOESN'T GO THAT FAR UP OR DOWN, WHAT DO I DO?

The TY-01 has adjustable limit switches. Hold the up button on the wired remote and the red button on the control box until you get to your desired height. Do the same with the down button on the wired remote and the black button on the control box. This will set a new upper and lower limit for the TV lift.

Last Updated - December 27, 2015 10:04PM

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