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toll free: 1.800.676.6123 | HOURS: 6:30AM - 5PM PST

Frequently Asked Questions

HOW CAN I PLACE AN ORDER?

Orders can be placed in one of the following ways:

Online: Use our online order process with options to pay by Credit Card or PayPal.

Phone & Email: Call 1-800-676-6123 or email [email protected] to get in touch with our customer service department and place an order.

Fax: You can fax purchase orders to 888-812-4189. Please include the shipping address, contact and credit card information

HOW MUCH WILL SHIPPING COST AND WHAT METHODS DO YOU OFFER?

The shipping cost is based on the weight and destination area.  We provide competitive shipping prices for all our customers.  Shipping methods available are Ground, 2-Day Air, 3-Day Air, Next-Day Air and Next-Day AM. The shipping methods are available through online and phone orders.

WHAT FREIGHT COMPANIES DO YOU USE?

All orders in North America are shipped via UPS. For international orders we use DHL or UPS. Freight orders are shipped using various freight forwarding companies.

If you would like to ship using a different carrier or to use your own shipping account please contact us at 1-800-676-6123 or [email protected]

WILL I BE CHARGED WITH ANY DUTY TAX?

Canadian and USA customers will not pay or incur any duty taxes on their orders.

Customers outside North America may be subject to duty and import fees. Please contact your local government authority for information on import fees and taxes.

DO YOU OFFER QUANTITY DISCOUNTS?

Yes, quantity discounts start at 7 or more products. For more information on our discount structure please contact us at 1-800-676-6123 or [email protected]

WHAT IS YOUR RETURN POLICY?

Returns or exchanges are accepted within 30 days of receiving your order as long as the product has not been used, modified or damaged. For more information on our Return Policy please see our Shipping & Returns section.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, PayPal, Cheques, COD, wire transfer, purchase orders and we are able to set up NET 30 Accounts.

WHAT FORM OF CURRENCY ARE YOUR PRICES IN?

All prices listed on https://www.progressiveautomations.com are in USD currency.

Canadian customers please visit https://www.progressiveautomations.com/ca/ to shop in CAD currency.

HOW DO I KNOW IF THE PRODUCT I WANT IS IN STOCK?

All products listed on the website are in stock and available for same-day shipping.

If one of our products is unavailable, we will contact you as soon as possible to inform you when the unit will be available.

WHERE CAN I FIND ADDITIONAL INFORMATION ON YOUR PRODUCTS?

We have Data Sheets, User Manuals, 3D Models, Wiring Diagrams and more in our Downloads section.

Our YouTube channel provides informative product overviews and technical how-to videos as well.


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